Customer Testimonials
Having to pay for my first car on my own at 73 (dealing with 14 years of major tragedies and rip offs since my parents passed away), I have researched every car on the market to the point I could use my 300 + pages and write a manual. Subaru showed up at the top of every list for safety ratings, the size and shape I wanted, and the price on a Forrester Touring is half the price of some other brands I knew. When I finally gave in and went with a friend to look at one, I was just so impressed ... and ... Read More DealerRater - Aug 19, 2026
Chris Fullwood came to my house this morning to answer my setting questions about my new car. He was most patient with me and explained in detail everything that I wanted to know. He also asked me to practice to make sure that I knew how to do what I had asked about. I so appreciate his help!! Chris is a very polite and knowledgeable young man!! Thank you for your helpful expertise, Chris!!
I purchased a 2016 gmc 2500hd in 2023 at hadwin-white, I also bought a bumper to bumper 4 year warranty, but every time I tried to get service for any problem I got the run around even being told that it was not a bumper to bumper just an insurance policy. I received discount oil change deals in the mail, but when I went to use them I was told it was not for my truck, funny that my truck id was listed on the paper along with my name and I was charged more than advertised. Never went back to their service ... Read More DealerRater - Sep 29, 2025
Just had my old Subaru repaired (major work) called for a quote and simply got the best service manager I've ever dealt with. Up front with all estimates and had the work done in a timely manner. After several phone calls to other dealers, I decided to go with these people no mater what just because of this managers phone professionalism. Very satisfied with the outcome so far.
Excellent service department. Very efficient, they scheduled it. We’re willing to give us a local ride until the work was done, called us when it was finished and we drove away a happy customer.
Very fast
Purchasing my new to me vehicle was a straight forward no hassle deal. Bonus was going into parts to replace the batteries in my key fobs…. They were both replaced quickly and staff was super friendly and helpful. I know where I’ll go when it’s time for a new vehicle Hadwin White! Thx all!
Huge shout out to Cody Powell and Michael Smith. Late on Friday afternoon, I made an online inquiry about a car - immediately got a call from Cody and scheduled a test drive on Monday. I was greeted by Cody and Michael. The test drive was great, trade in was easy and within 2 hours I was headed home with my 2022 Mercedes Benz. Experience couldn't have been more professional, pleasant, and enjoyable - I would highly recommend this dealership if they don't want the typical pushy used car experience - it actually made car shopping fun for a change! ... Read More Google - Sep 25, 2024
The experience was wonderful. Candler was so knowledgeable about the vehicle I chose. It was very refreshing because most dealerships don’t have staff that know much about the vehicle I am interested in purchasing. Candler was a breath of fresh air. He listened to what I wanted and was so helpful. It took a few days to secure my loan because my bank loan officer was out of town and they held the vehicle for me. I only wish I had been going and buying vehicles from Hadwin-White sooner. Thank you for such a wonderful experience.
Once again I'm back at Hadwin-White, but this time as a buyer for both me and my wife. Once again, they've gone above and beyond for us. When I say the process was made easy like cutting fresh bread... I mean it! They really know how to take care of their customers here. I would HIGHLY recommend buying from them. I also have to give a huge shout out to our sales rep Michael. He was a champ staying after hours to make sure we were set and even sharing personal stories about his life. You can tell ... Read More Google - Sep 18, 2024
Quick and friendly service. They are reasonable with their pricing. I never worry about what they fix as it’s done quickly and use original parts. The best dealer service in the Grand Strand!
My wife and I bought a new to us vehicle in less that 2 hours on the property! This 2020 GMC Acadia Denali is by far the best car we have ever had! We arrived pre approved through Capital One and they took the test from there! Awesome customer service and a Dave was a great sales representative!
Very helpful sales people! Fast and efficient!
Excellent service,really nice people.
WORST dealership ever!!! I was completely stranded! My car locked up and I could not get it in neutral or out of the road. I contacted the dealership and they were more concerned about getting off early for Labor Day weekend. I have 7,000 miles on my Acadia Denali and this is the second time it has had to be towed for the same issue. After 4 1/2 hours of waiting for a tow, I was charged by the dealership for the tow. I am very disappointed that I have been treated like this. I will never purchase another GMC or a vehicle ... Read More Google - Sep 9, 2024
Michael Smith was the salesman who helped me today. My daughter translated everything for me and he was very patient and kind to us. Thanks to him a got a new car in just 3 hours. If you need someone quick and good, you should ask for him!
I just went to buy a car with my dad and Michael Smith was the one helping us. He was great! Very nice and he was very understanding with me translating everything to Spanish for my dad. We closed the deal quickly and with no problems thanks to him. We walked out the same day with a new car!
Kensley Chapman was the woman who helped me today. She was extremely helpful and pleasant to speak with. She has helped me for multiple days. Represents Buick well. Have a good day. Respectfully, Marcello Milone.
Michael Smith was our salesman and he took great care of us from the first phone call to driving off the lot and then after! We will definitely recommend and be back in the future for any vehicle needs.
Thank you for treating this woman like the intelligent human being she is, unlike other dealerships who still treat woman as second class citizens. My purchase was easy, smooth, without drama and stress. It made it enjoyable instead of the horror shows of past. Thank you.
5 STAR Dealership. Highly recommend for all your GMC and Subaru needs.
Awful service. Neeeded some new brake pads for my Cadillac, but when I call they either just hang up before letting me speak or transfer me to a dek where nobody picks up the phone. Seems like they don't need any customers. 0/10 - woudn't recommend
Mike Smith was by far the best Sales experience I have had at a car dealership. He went above and beyond to make sure I was completely taken care of from start to finish. He wasn't pushy, but he made sure I had all of the facts and helped make the process as smooth as possible. The managerial team was phenomenal as well. I would 100% recommend Hadwin-White to anyone looking for a new vehicle.
This team is incredibly professional! They want to make the customer experience simple. Offered as many incentives as they could and it worked for us. Thank u Jonathan and Myles.
Everyone was very friendly and professional. our salesman Chris could not have been any more helpful and nice.
Drove my 2015 Enclave to Hadwin White with no A/C this morning. What a kind and efficient service staff. They found that the rear evaporator coil had a leak and needed be replaced. A four hour repair gave me a ride home and picked me up when it was ready. Now it’s working great and the bill was Reasonable. Thanks Derrin and service department!
We worked with Michael Smith on the purchase of our 2024 Buick Envista Avenir. He was very friendly, knowledgeable and professional. I am loving my new car!
Mike is the absolute best. He took full care of my car and the issues I had. He went to great lengths to make sure I was taken care of . My car is back to normal, and I got the best deal possible. Thank you Mike and the service team, Jarvis as well.
If you got a warranty it doesn't mean nothing mind as well wrote them a donation. I will never go to them again or buy anything all them are the same crooks.
Professional. Efficient.
Great experience with Christine today! The entire Hadwin White GM Service crew was professional, friendly, and prompt and had us in and out without delay. Glad to have found stellar service close to home.
Great experience buying our new Buick Envista. They made us feel like valued customers. Everyone was very friendly and helpful. They were very transparent on pricing (no dealer mark-up!!) and were not pushy when it came to add-ons. We will certainly be coming back to have our car serviced.
VERY NICE PLACE TO GO GET YOUR CAR SERVICE VERY FRIENDLY STAFF
Fast and efficient. Said my wait would be 45 mins and I was out if there in 35 mins. The service writer also reminded me about my points that I could use to pay part of the bill.
Christine was great as always
When we first met Jonathon we explained to him what we were looking for and the price range and from there on he was a gentleman treating us like royalty and actually ended up getting exactly what we wanted even color wise over great experience doing business with him
It was great everyone treated me with respect and thay were very nice
This is an edit of my previous review. Part of my deal was to have step rails and bed mat INCLUDED in deal. Explicitly stated in the “WE OWE” sheet. Had them installed yesterday. Had to pay for the items. I understand paying for install, but not the actual parts.
It was GREAT.
Great service
Very efficient, friendly and accommodating. Great team!
Hadwin & white GMC,Buick in Conway South Carolina is the best dealership I have ever delt with a problem that I had with my GMC sierra the service was very professional and the sales department Candler Willis went out of his way with the owner and all managers to make sure I was satisfied and that did just that so satisfied with them I would definitely recommend them . Stop by if you’re looking for a new or a pre owned vehicle thank you Hadwin & white team.
Was looking for a smaller compact SUV n went to look at the envista. Saw an Encore and loved it but was loaded so too expensive. Jonathan looked at what was on lot and brought me one that I loved
Excellent service department with a helpful staff.
I had dropped my car off March 27th to get it fixed. It’s April 23rd and still have not got my car back! I called plenty of times to see what was happening and I got a rude awakening from Tabitha “how I don’t need to call everyday!” Um, excuse me it’s my car and I need to go to work and my dr apts my parents aren’t always convenient or my sister! Don’t bring your car here if you need repairs because it will take them years!
Friendly informative sales agent.
Being from out of town on vacation, I appreciated that this dealership had an opening to do a maintenance service on our 2021 Buick Enclave. The estimated time of completion was sooner, also.
Friendly, professional and efficient
Extremely impressed with the service I received at Hadwin-White. Michael Bomgardner- service writer took the initiative to inspect my vehicle on short notice without an appointment. Michael discovered my hatch latch on the rear door of my SUV was operating faulty and wouldn't lock leaving the door vulnerable. Michael assessed the vehicle and immediately made an executive decision to contact his supervisor and treat the situation as an emergency call and took the vehicle into service. Michael had the vehicle inspected with a mechanic to narrow down a solution to secure the vehicle, or we faced having a dead ... Read More Google - Apr 5, 2024
They found the nail in the tire and sealed it. Had my oil changed and checked for other features to be looked at. They were unable to find the problem in the steering wheel why it jerk when at a complete stand still. This never happened before. Was unable to find why this was going on.
Quick and efficient
Everyone was really nice the parts I needed was in stock.
Jonathan made our purchase a pleasant experience. Definitely recommend
Had a very difficult time trying to get driver side windshield wiper replaced under 12k mileage...only been out 23 days 😢. I even had to talk with Derryl..service manager to get a $10 dollar discount. Very bad policy for GM and especially for Hadwin White when I bought this 2023 Terrain from you guys...we are Talking $10 ...to make a loyal customer extremely unhappy...unbelievable for this to occur!!!!
This is my Response to Hadwin-Whites response to my original post:
It is true my vehicles are 11 years old. I have two 2011 Toyotas. One has 230000 mile & the Highlander in question has 140000 miles. The Highlander had a small chip in the windshield that was repaired several years ago. Both vehicles are taken to Sparks Toyota every 5000 miles for applicable service. Vehicles are washed by me personally every 2 weeks. That way I am aware of any flaws on the vehicles. I asked Britany at Hadwin-White to repair/polish the spot they put on the windshield. At no time did I ask ... Read More Google - Mar 21, 2024
I felt like I made the best deal with the best people.
Be sure all your service lights are off on dashboard after you have service or anything replaced. Not everyone wants to trade their vehicles. They left my airbag light on now want to charge me $125 to diagnose, I had NO lights on, only had an airbag with scrap metals that needed replacing. As soon as I pulled off the airbag light came on… my son checked it, Hadwin white left the light unplugged. That’s why my son couldn’t reset. Just something to get me back to Hadwin White‼️‼️ Mike hung up on me instead of resolving the issue..
I brought my Crosstrek in for service a few times, and no issues; however, when it came to repair some suspension parts, even though I knew the problem, and even though they already suggested to me that the part(s) needed to be replaced from a previous multi-point checkup, they still charged me a $150 road test fee!
They said they would credit me back if/when I had the service performed. That was very sneaky.
Not only they lost that service job, but they also lost me as a customer, and as potential buyer of a new car at that ... Read More DealerRater - Jan 7, 2024
Buyer Beware!!! Have lease new cars every 3 years for the last 15 years. Leased a 2021 Subaru and all things went well. Just leased a 2024 Buick . not told that car did not have regular GPS. Found out two week later that they wrote the contract for 39 months, not 36 like all last leases were. They gave me a discount then added 3 payments without telling me. I should have readd the contract before I signed it, but being the 4th page, the printing is so faded you can't read it. You would think that the same sales rep that sold me the 2021 would ... Read More Google - Nov 13, 2023
I brought my 2018 GMC 3500 Diesel in because my truck would not start. When we arrived at Hadwin-White GMC, my wife and I waited for a service adviser to come out. When it appeared that no one was coming out, we went inside the service area for assistance.
After we dropped the truck off, I received a call from the "service advisor," asking me if I just wanted the batteries replaced. I replied ma'am, "that's your job to find out why my two batteries were dead," so they kept it over night.
I picked up ... Read More Google - Sep 30, 2023
Predatory is how I would describe them.
Sold me a complete lemon when I was desperate, had nothing but problems with the car. I was young and had come into some money after a accident and needed a car to get to work, and since my car was totaled I had to buy a new one.
They promised me the moon and more, and since I was young they preyed on my inexperience. I bought a used Buick encore that has been a complete money pit, problem after problem with the car. Chandler is a complete liar and will rip ... Read More Google - Aug 6, 2023
I wish I could give this dealer, as well as GMC Corporate a 0 Star Review. I own a 2021 GMC Sierra AT4 Truck, On July 30th of 2022 my vehicle was towed to this dealer after a mechanical failure. After waiting 16 hours for a tow truck, in the middle of the summer, the vehicle was dropped off at Hadwin-White for repair. Hadwin-White had possession of my vehicle until December 13 2022 to fix the electrical issues, while in their possession the vehicle was damaged on their lot requiring 50% of the truck to be repainted. This work was performed subpar. When I came to pick ... Read More Google - Jul 25, 2023
was told nothing can be done to fix the spark knock comiming form motor and that its normal
The people were all great. It’s just the fact that I’ve bought a vehicle, bought the extended warranty and that was literally $4,000 wasted (I bought 2 vehicles at once). They tell you what it includes, but come time to use it and it never covers anything. Had a head rest that had to be replaced, $530 dollars later, and keep in mind the vehicle is still under 90,000 miles so the extended warranty is still good. $530 for a head rest that we did t use that much as it was the 3rd row, and broke on its own.
My car was hit and it messed up my car really bad my steering was all the way to the side and the car pull different ways when I drove it. Well I got my car fixed here in November 22 and the car looked good but I noticed immediately that the steering wheel was still to the side. I asked the guy about it and he says we’ll have to schedule to get it back in we are really busy now. The car now has additional lights on that weren’t on before and the steering is still bad. ... Read More Google - May 1, 2023
Charged me 3 different times to repair a vehicle. The first two times did not fix the issue and I paid $1000+ each visit and was not refunded.
Went in for rear end damage from a collision. Drove it there , then they took it apart , claimed the fuel pump was bad , it died 30 minutes and 20 miles of driving after we picked it . Left my wife and children on the side of the road , had to be towed , now they say the fuel Guage is twisted in the dash and just the part is almost a $1,000. Plus installation and calibration. This went in with rear end damage and came out with alot of drama. Sadly we are redoing our truck from hadwin whites either incompetent or dishonest crew today.
My car was at the shop for a week. They kept on promising me my car would be ready for 4 days. They told me Tuesday it would be ready, then Wednesday. On Thursday they promised me it, and then they said Friday 11am the latest and promised again, which was all never true. I still have yet to pick up my car and this car service is the worst and most inefficient car service I have used in my entire life. If you use these guys, that is a very idiotic move, just go to coastal tire and auto down ... Read More Google - Jan 27, 2023
It has taken me 2 years to comment . I did my homework , on car sales based on VN sold in given zip codes , by dealers/ Edmonds , Kelley , extra . I did a test drive , I negotiated , they came out with a price .They claimed the car was new ?? It did not have very many miles , I believe around 2000 , BUT it was sold to rental company , then sold at auction and they said it was new car !!!! Once it is old no longer a new car . I looked the VN up online in the dealer and can found that out , needless to say . ... Read More Google - Jan 3, 2023
I was decently satisfied until I realized that the multipoint inspection is fake. Everything was marked green/ good however my coolant reservoir is dry and empty. So no I cannot believe anything is done accurately or honestly
My Yukon comes with an issue with the air conditioner, I came and ordered it in July and waited for 5 months and nobody called me to let me know that the part’s already arrived. Once I went to the first service, I asked them to check if the part has already arrived there and they treated me so badly for I asked them to check at that moment and I’d wait for it. Once they checked, it was there and they installed it. To pick my Yukon up, they didn’t want to give me the multi-inspection report. ... Read More Google - Nov 8, 2022
I purchased a Subaru Outback in May 2022. Immediately stared having problems with the car not starting! I had to bother others to get a jump off. In July spent $200 to put a new battery in the car. Oh well it still needs a jump start. The new battery totally drained. So back to Hadwin-White who charged up the battery and said there is nothing wrong with the car. If that is true then why the dead battery. Now I have found out there is a Class Action law suite against Subaru!
I purchased from the dealership Hadwin-White Subaru. They should ... Read More DealerRater - Oct 1, 2022
Horrible place to buy a vehicle. They charged us 10 thousand more than the vehicle was worth now we will never be able to trade it in. We are stuck with this car. Some People work hard for their money and it's so sad that others get a kick out of taking advantage of good people. I could not live with myself knowing I ever done someone wrong.
Bought a 2018 outback in May 2022 and it won’t start. Put in new Subaru battery in July. Again it is totally dead. Hadwin-White mechanic states he recharged my battery and everything checked out ok. When I asked why it wouldn’t start he only said he didn’t know. I asked to speak with the owner and he is not calling me back. My recommendation is NOT to buy your car from Hadwin-White!! This is NOT an HONEST DEALERSHIP or they would do right by me!!
Not the best of service
Driving across the country, having a little car trouble. Explain the entire situation to the guy at the service counter. I'm from a thousand miles away, and I need help. The look on their faces said it all, It was obvious I was bothering these poor guys. Guy askes me "Do you have an appointment"........ ? Didn't listen to a word I said.
Long story short, if you're from out of town and having car trouble, don't stop here. No appointment, no help. Appreciate all the help guys!
I work at a dealership in Michigan, ... Read More Google - Jun 1, 2022
Punctual. Reasonable.(Updated because I was sent another survey). NOPE! NO LONGER. 4 appointments for the same issue and still no resolve no call as promised from the service manager. I’ll be taking my GMC business to other dealerships.
While the sales staff is very friendly, it is disappointing that as a dealership they are charging more than the sticker price. I am glad to hear GM is starting to react to let dealers who do this.
I have sent an email already. I needed to change a seat bezell I bought that was the wrong color. I need to send this back to get my $103 dollars back to buy the right color. Nobody has answered and it has been a week. Hopefully someone answers, Jguy
1 star because I couldn’t leave 0. Dennis at Hadwin-White GMC in Conway, SC sold me a used 2015 Chrysler 200 earlier last week and promised that the car was serviced, oil was changed and ready to go. 150 miles later and there’s absolutely no oil in the car. In the future I wanted to trade in here for a truck, but not now. This place lost my trust and business in the future.
Tried to alert, via a chat window of an experience I had with a van displaying a Hadwin White wrap. The party writing in chat could not have been more rude. a one line answer and abruptly ended the chat. Seems to me, if someone were driving around recklessly with an old vehicle with a Hadwin White wrap on it, they would want to know about it - - oh well, no longer my monkey.
I drove to this location from 2 hours away after finding a vehicle online that I wanted to purchase. I arrived to test drive the vehicle and was told that I would have to be qualified first financially by the salesman before I was allowed to drive it. I then asked for the manager who also confirmed that I would have to be qualified first. They explained that this was not standard practice but would be for this vehicle because the owner really like this car. I said then you shouldn’t have it posted online for sale. I 100% believe that ... Read More Google - Oct 30, 2021
Awesome is overused these days, but its a word that fits Hadwin-White Subaru. Sales Manger Dan Fleming, Sales Associates Tyler Martin and Dan Colbert as well as Business Manager Tim Colbert assisted us with professionalism and friendliness. They were all totally at ease when explaining important information about the pre-owned Impreza we chose, and the process involved. Credit approval took less than 10 minutes! Interest rates can't be promised (credit score matters, after all) but the low interest rate mentioned at first as possible, was delivered.
This dealership should be a template for anyone who wants to open a store.
1... Read More DealerRater - Sep 11, 2021
They offer the highest prices and will not negotiate.
Drove 40 minutes to look at a 2017 Toyota Sienna that didn't start and needed to be jumped... Then offered 30% less than the Carmax trade-in value of my vehicle. Price on website was $2,000 lower than the price they were trying to sell the Sienna for. Not impressed.
Very slow. My mother's suv was involved in a small accident in November 2020 and it took them 3 months to fix her suv. They said it would be fixed by Christmas 2020. Then when we went to pick up her suv, they forgot to put a weather strip on her rear passenger door. Took 1 hour to put it on.
Brought my wife's Terrain for its 1st oil change yesterday when we came to pick it up it was after service hours and the steering wheel seat center armrest and door armrest and push button were covered in grease and if that wasnt unacceptable enough she asked if someone could clean it and they said that's not our job we are in sales call someone tomorrow in service. Ard you joking!? I work at a dealership down the street and I'm a salesman and that is not the response I would have given nor would any one ... Read More Google - Oct 30, 2020
Went into the dealership on a rainy and miserable day. Only customers in there. Came back three days later to see what kind of a deal we could get and they quoted us a higher price than the previous visit. The salesman told us his boss didn't think we were "serious " buyers, so he threw out a lower price to see if we would "bite" and refused to come down to the first offer. How's that for professionalism and good customer service? On our way to buy a vehicle from Hyatt where they don'... Read More Google - Feb 22, 2020
Too high
Overpriced, not honest dealership..
Would not recommend using Nick Smith as your car salesman
Sales person became very hostile when I changed my mind about purchasing a used car. Will NEVER go back there. I had to hang my phone up on the sales person. He THANKED ME FOR WASTING HIS TIME. Buyers beware.
Didn't have the part that I needed that day. Went to another dealership and they had the part. The sale people were not friendly at all. We went to Crews Subaru they had the part.